FAQTara

At Treasured Memories Canada we want you to enjoy your shopping experience; and occasionally that means you have some questions you want answered. We have put together a list of the most commonly asked questions. If you still do not have your answer, contact us and we will be happy to try to give you an answer!

What is the Customer Loyalty Program?

Customer Loyalty Program – Each dollar spent (before tax) = 1 point.  Once you reach 200 points you can receive 10% off your next purchase if you request to redeem.  Online orders count towards your discount; however, the discount does not automatically apply.  Check out, choosing a payment method (such as pay via phone, etransfer, cash upon pickup), but DO NOT pay. Send me a message requesting to redeem 200 points. I will then send you an adjusted invoice to make payment. Your receipt you receive in your shipment will have your total available points & I will typically email your points balance to you at time of shipping.

What are your Shipping Rates?

Our shipping rates are actual shipping rates, according to Canada Post.

Can I pick up my order?

Of course!! Local pickups can be arranged. When you get to the shipping section of the checkout, choose the appropriate option. Contact us to arrange a date for your pick-up. We prefer your cart be paid for BEFORE pick-up.

What is INTERAC Money Transfer?

Interac Money Transfer allows you to send money through your Canadian Online Banking. Choose from one of your accounts, a credit line or credit card. It is easier than cheques, more secure than cash, and costs less than bank drafts (in some cases it is FREE). No need for stamps, envelopes or mailboxes. Check with your bank for details.

How do I use the INTERAC Money Transfer option?

Using the INTERAC Money Transfer option is simple. All you need is our name and email address. We give you the information during the checkout process. You complete the checkout process and you will receive notice that your order is processing. Sign in to your online banking and select INTERAC Money Transfer (or whatever name your bank calls it). Follow the instructions, using the contact information from the checkout. You will need to select a secret password in order for Treasured Memories Canada to accept your payment. Please either give this password at time of purchase in the comments section, at time of your payment, or after payment by using the contact us form. We may contact you either via email or phone if we do not receive the password within 24 hours.

What is PayPal?

PayPal is the safer, easier way to pay online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, PayPal Smart Connect or account balances, without sharing financial information. Click here to see how PayPal works or to set up an account. You do NOT need a PayPal account to pay with a credit card or debit card in PayPal.

What if I want to return my product?

First contact us to discuss your reasons. You are responsible for any charges incurred. Items must not be opened, damaged, and must be in original packaging. If, however, you are wanting to return your BEST Scrapbook Shelf product, we must contact BEST to discuss your options.

What if my package was damaged or lost during shipping?

If your product was damaged or lost during shipping, you are possibly covered for a replacement or money back via Canada Post. Please contact us and we will work with Canada Post on your behalf. It is Canada Post’s final decision whether or not you will be compensated. If you did not choose insurance, extra insurance or an option that had coverage, it is your loss. No exceptions. Choosing Expedited Parcel includes up to Can$100 insurance. If, however, your BEST Scrapbook Shelf product was damaged, lost or missing pieces, please contact us and we will contact BEST on your behalf.

Do you ship to other countries besides Canada?

Absolutely! We ship worldwide and the shipping insurance is the same. Please note that some items may not qualify for shipping to other countries, such as BEST Craft Organizer. If you are unsure, please contact us.

Can I have my smaller, lighter items mailed in the regular lettermail?

Absolutely! Please remember, however, that there is no insurance when using this option. If your package is lost, stolen or damaged, it is not replaceable or refundable by Treasured Memories Canada nor Canada Post. If this option is available to you, the option will show at checkout.  This option is no different than mailing a letter.  Once it leaves our store, Treasured Memories Canada is not responsible.

Why can’t I have 12×12 papers mailed to me in the regular mail?

12×12 papers DO NOT qualify for the regular mail option. Unfortunately the size is too large and Canada Post will not accept it as an envelope. We must use a box to ship papers and cardstock; therefore, you may as well stock up on items and let us pay your shipping!